RETURN POLICIES
Return Policy for CHERRYCHEMUK.
At CHERRYCHEMUK, we strive to provide our customers with high-quality fashion and exceptional service. We understand that sometimes a product may not meet your expectations, and we want to make the return process as smooth as possible. Please review our return policy below:
1. Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- The item must be unused, unwashed, and in its original condition with all tags attached.
- Footwear must be returned in its original packaging.
2. Non-Returnable Items:
- Final sale items.
- Items marked as non-returnable on the product page.
3. Return Process:
- To initiate a return, please contact our customer service team at [CHERRYCHEMFORPRESIDENT@GMAIL.COM within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization and instructions on how to return the item(s).
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
5. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to the original method of payment within [number of days] days.
6. Exchanges:
- We currently do not offer direct exchanges. If you need a different size or color, please place a new order and return the original item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
8. Store Credit:
- In some cases, store credit may be offered as an alternative to a refund.
9. In-Store Returns:
- Online purchases can be returned in-store within the specified return period.
10. Contact Information:
- For any questions or concerns regarding returns, please contact our customer service team at CHERRYCHEMFORPRESIDENT@GMAIL.COM
Thank you for choosing CHERRYCHEMUK We appreciate your business and are committed to providing you with a positive shopping experience.